Bow Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Bow Man And Van provides transport, lifting, loading, unloading, and related removal services within the United Kingdom. By making a booking, the customer agrees that these terms apply to all services requested, whether the job involves a single item, a full van move, furniture delivery, clearance support, or any other agreed man and van service. These terms are designed to be clear, fair, and practical, and they should be read carefully before any booking is confirmed. If the customer is acting on behalf of another person, company, or household, they must ensure that all parties involved understand and accept these conditions.

The phrase “we,” “us,” and “our” refers to Bow Man And Van. The phrase “customer,” “you,” and “your” refers to the person or business booking the service. A booking becomes binding once we confirm the job details, date, time, collection and delivery points, and any special requirements that have been agreed. It is the customer’s responsibility to check that all information is correct before the service begins. If there is any inconsistency between a verbal discussion and a written confirmation, the written confirmation will normally take priority unless we agree otherwise in writing.

We reserve the right to refuse or cancel any booking where the requested service is unsafe, unlawful, beyond our capacity, or materially different from the information supplied at the time of booking. Any quotation or estimate provided by Bow Man And Van is based on the information given by the customer and may change if the actual job differs in size, access, distance, timing, weight, or condition from what was originally described. Customers should provide accurate details about the property, access points, parking, items to be moved, and any heavy, fragile, or awkward objects so that the van removal service can be planned properly.

Booking Process
Bookings may be made by telephone, email, online form, messaging, or any other method we make available. A booking is not guaranteed until we confirm acceptance. Confirmation may depend on availability, vehicle suitability, staffing, route planning, and any legal restrictions that apply to the service. Once a booking is accepted, the customer must review the details immediately and inform us of any mistake without delay. Changes made too close to the scheduled time may not be possible and may result in additional charges.

When booking, the customer must provide:

• a clear description of the items or goods to be moved;
• collection and delivery addresses;
• preferred dates and times;
• information about access, parking, stairs, lifts, and loading restrictions;
• details of any fragile, valuable, bulky, or unusually heavy items;
• whether packing, dismantling, reassembly, or waiting time may be required.

Customer Responsibilities
The customer must ensure that items are ready for collection at the agreed time unless we have agreed to provide packing or preparation assistance. Goods should be properly secured, and any personal data should be removed from devices, documents, or equipment before transport. The customer should also make sure that they have the right to move the goods and that no third-party consent is required. We are entitled to assume that any person requesting the move has authority to arrange it.

If a customer is absent at the time of collection or delivery, we may wait for a reasonable period, but waiting time may be charged. If access is delayed, restricted, or blocked, or if there is no safe place to load or unload, we may need to postpone the service or apply additional charges. The customer is responsible for arranging any necessary permissions, including parking arrangements, loading access, building entry, or site permissions. We do not accept liability for delays caused by events outside our control, including traffic, weather, road closures, property access issues, or the actions of third parties.

Payments and Charges
All charges will be communicated as clearly as possible before the service begins. Prices may be based on hourly rates, fixed rates, mileage, item count, access conditions, or a combination of these methods. Unless stated otherwise, prices are exclusive of any additional costs that arise during the job, such as congestion, tolls, parking fees, extra labour, waiting time, or changes requested after booking. Any additional charge will be explained where reasonably practical before it is applied.

Payment terms may vary depending on the type of job. For most bookings, payment is due on completion of the service unless we have agreed alternative terms in advance. We may request a deposit, part-payment, or full advance payment for certain bookings, including urgent jobs, larger moves, repeat clients, or services with higher operational costs. Accepted payment methods will be stated at the time of booking. Late payments may result in suspended services, collection action, and recovery of reasonable costs incurred in obtaining payment.

Cancellations and Amendments
If the customer wishes to cancel or amend a booking, they must notify us as soon as possible. Because time is reserved for each job, cancellation charges may apply depending on when notice is given and whether we have already incurred costs. A short-notice cancellation may result in a fee to cover loss of earnings, travel preparation, staffing, or other reasonable expenses. If the customer repeatedly cancels or provides incorrect information, we may decline future bookings.

We may cancel or postpone a booking if there are operational difficulties, unsafe conditions, adverse weather, vehicle breakdown, staff illness, legal restrictions, or any other reasonable cause. Where possible, we will offer an alternative time or date. If we must cancel and cannot provide a suitable alternative, any prepayment for undelivered services will normally be refunded, subject to deductions for work already completed or costs already incurred where lawful and reasonable. Bow Man And Van is not responsible for indirect loss arising from cancellation, including missed appointments, lost earnings, or third-party charges.

Service Standards and Liability
We will use reasonable care and skill when carrying out all agreed services. However, the customer acknowledges that moving goods involves risk, especially where items are heavy, old, poorly packed, or already damaged. Unless otherwise agreed in writing, the customer remains responsible for ensuring that goods are suitable for transit and adequately protected. We are not liable for pre-existing damage, normal wear and tear, or damage caused by inadequate packing, incorrect instructions, or concealed defects.

Our liability for loss or damage caused by our negligence will be limited to the direct loss suffered and, where applicable, to the value of the affected item as reasonably proved by the customer. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. We will not be responsible for loss of profit, business interruption, loss of opportunity, or any indirect or consequential loss. Where a claim is made, the customer must notify us promptly and provide evidence of the alleged loss or damage.

Unless we expressly agree to handle fragile, high-value, or specialist items, these goods are moved entirely at the customer’s risk. Such items may include antiques, artwork, electronics, glass, musical instruments, or items requiring specialist packing. The customer should insure any items of value to the extent they consider appropriate. Any insurance arranged by the customer is the customer’s own responsibility, and these Terms and Conditions do not replace the need for suitable cover.

Waste Regulations and Prohibited Items
Where the service includes waste removal, clearance support, or transport of unwanted items, the customer must comply with all applicable UK waste laws and duty-of-care requirements. The customer must not ask us to transport illegal, hazardous, contaminated, or unsafe materials unless we have explicitly agreed to do so and we are legally permitted to handle them. Prohibited items may include asbestos, chemicals, gas cylinders, solvents, clinical waste, oils, explosives, unauthorised controlled substances, and any item that poses a risk to people, property, or the environment.

If waste is collected as part of a clearance, the customer must provide accurate information about the nature and origin of the waste. We may refuse any item we reasonably believe is not suitable, legal, or safe to transport. The customer remains responsible for ensuring that any waste transfer is lawful and that the items handed over are correctly described. Where required, documentation, waste transfer records, or disposal arrangements may be prepared or retained in accordance with legal obligations. We will handle waste in line with relevant regulations, but we are not responsible for penalties arising from false, incomplete, or misleading information supplied by the customer.

Delays, Storage, and Uncollected Goods
If a delivery cannot be completed because the customer is unavailable, the address is inaccessible, or the items cannot be safely delivered, we may return the goods, place them into temporary storage at the customer’s cost, or arrange a redelivery subject to additional charges. We are not a warehousing service unless this has been specifically agreed in writing. Any goods left with us due to non-collection, failed delivery, or customer delay may be subject to reasonable storage, handling, and administration charges.

If goods remain uncollected for an unreasonable period, or if the customer does not respond to requests to arrange delivery or collection, we may exercise any rights permitted by law in relation to disposal, sale, or recovery of costs, after giving reasonable notice where required. We will take reasonable steps to protect items in our possession, but customers should not treat us as a long-term storage provider unless we have agreed this service separately.

Force Majeure
We shall not be liable for failure or delay in performing our obligations where such failure results from events beyond our reasonable control. These may include extreme weather, road closures, traffic disruption, industrial action, accidents, fire, flood, acts of government, public health restrictions, or interruption of utilities and communications. If a force majeure event occurs, we will aim to resume the service as soon as reasonably possible or agree an alternative arrangement with the customer. Any extra costs caused by such events may be chargeable where lawful and reasonable.

Data and Personal Information
Any personal information provided during the booking process will be used for administering the service, communicating with the customer, processing payments, and meeting legal obligations. We will only retain information for as long as necessary for these purposes or as required by law. The customer should avoid leaving personal documents, passwords, account details, or sensitive information in items being moved unless they have taken appropriate steps to secure them. We are not responsible for the content of items handed over for transport.

Complaints and Notices
If the customer believes a service has not been delivered as agreed, they should raise the matter promptly so that it can be reviewed while the facts are still clear. We may ask for photographs, descriptions, or other evidence to assess the issue. Any notice under these Terms and Conditions should be given in writing unless we agree otherwise. Delays in reporting a problem may affect the availability of remedies.

Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with a booking, quotation, service, cancellation, or claim shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

General Provisions
No waiver of any breach will be treated as a waiver of any subsequent breach. We may update these Terms and Conditions from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will normally apply to that booking unless a later written agreement states otherwise. Nothing in these terms affects the customer’s statutory rights where they apply.

By using Bow Man And Van, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. These terms are intended to support a professional, reliable, and transparent man and van company service while setting clear expectations for both parties. They are designed to encourage fair dealing, reduce misunderstanding, and provide a practical framework for everyday removals, deliveries, and clearance work across the UK.