Bow Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Bow Man and Van provides removal and man and van services in the United Kingdom. By making a booking, paying a deposit or balance, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

1.1 In these Terms and Conditions, the following expressions have the meanings set out below.

a. Company means Bow Man and Van.

b. Customer or you means the person, firm, or organisation booking or using the services of the Company.

c. Services means any removal, man and van, loading, unloading, packing, clearance, or related services provided by the Company.

d. Goods means any possessions, items, furniture, equipment, or other property handled, transported, or stored by the Company on behalf of the Customer.

e. Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written confirmation of booking.

f. Working Day means any day other than a Saturday, Sunday, or public holiday in England and Wales.

2. Scope of Services

2.1 The Company provides removal and man and van services, including domestic and small commercial relocations, local and regional moves, and related loading, unloading, and limited packing assistance.

2.2 The exact scope of the Services, including the date, time, locations, number of staff, and vehicle size, will be agreed with the Customer at the time of booking and confirmed by the Company where possible.

2.3 Any additional services requested on the day of the move or after the original booking is confirmed may incur extra charges, subject to availability of staff and vehicles.

3. Booking Process

3.1 A booking request may be made by the Customer via the Companys accepted communication channels. The Customer must provide accurate details, including collection and delivery addresses, access information, timings, inventory of items, and any special handling requirements.

3.2 A booking is not confirmed until the Company has accepted the request and, where required, received any deposit specified by the Company. The Company reserves the right to decline or cancel any booking request at its discretion.

3.3 The Customer must inform the Company in advance of the presence of any large, heavy, fragile, or high value items such as pianos, safes, antiques, artworks, or specialist equipment, as these may require additional resources or charges.

3.4 The Customer is responsible for ensuring that appropriate parking arrangements are available at both collection and delivery addresses. Any parking permits, suspensions, or fees are the responsibility of the Customer unless otherwise agreed in writing.

4. Quotes and Pricing

4.1 Any quote provided by the Company is based on the information supplied by the Customer at the time of enquiry. Quotes may be given as a fixed price or as an hourly rate, and the basis of charging will be stated by the Company.

4.2 The Company reserves the right to amend the quote if:

a. the information provided by the Customer is materially inaccurate or incomplete

b. access conditions differ from those advised

c. additional items or services are requested

d. there are delays outside the Companys control, such as waiting time due to keys, paperwork, or third parties.

4.3 Prices are stated in pounds sterling and are exclusive of any parking charges, congestion or clean air zone charges, tolls, ferry charges, or other disbursements, unless expressly included in the quote.

5. Payments

5.1 The Company may require a deposit to secure a booking. The amount and due date of any deposit will be confirmed at the time of booking.

5.2 Unless otherwise agreed in writing, payment of any balance owed is due immediately on completion of the Services on the day of the move.

5.3 The Company accepts payment by the methods it specifies to the Customer. The Customer is responsible for ensuring cleared funds are available at the time payment is due.

5.4 If payment is not made when due, the Company may:

a. refuse to commence or continue the Services

b. withhold delivery of Goods until full payment is received

c. charge interest on any overdue amount at the statutory rate applicable under UK law.

6. Cancellations and Changes

6.1 The Customer may cancel or amend a booking by giving notice to the Company.

6.2 If the Customer cancels the booking, the Company reserves the right to apply the following charges, unless otherwise agreed in writing:

a. Cancellation more than seven Working Days before the service date: no cancellation fee, deposit may be refunded or held at the Companys discretion.

b. Cancellation between two and seven Working Days before the service date: up to 50 percent of the quoted price may be charged.

c. Cancellation less than two Working Days before the service date or on the day of service: up to 100 percent of the quoted price may be charged.

6.3 If the Customer requests to change the service date, time, or scope of work, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. Any change may result in revised pricing.

6.4 The Company may cancel or postpone the Services due to events outside its reasonable control, including severe weather, accidents, illness, vehicle breakdown, or other circumstances. In such cases, the Company will aim to offer an alternative date or a refund of any deposit paid, but will not be liable for any indirect or consequential losses.

7. Customer Responsibilities

7.1 The Customer must:

a. ensure that Goods are properly packed, secured, and ready for transport, unless the Company has agreed to provide packing services

b. label any fragile, delicate, or high value items clearly

c. ensure someone with authority is present at collection and delivery addresses to provide instructions and sign documentation

d. ensure access is safe, clear, and suitable for the vehicle and staff, including stairs, lifts, and doorways

e. ensure all Goods are ready to be moved at the agreed time and all necessary disconnection of appliances has been carried out by qualified persons where required.

7.2 The Customer warrants that they are the owner of the Goods or have the full authority of the owner to enter into the Contract and allow the Goods to be moved.

8. Excluded and Prohibited Items

8.1 Unless otherwise agreed in writing, the Company will not transport:

a. cash, jewellery, watches, or precious metals

b. securities, deeds, or financial documents

c. hazardous, illegal, or dangerous goods, including explosives, flammable or corrosive substances, gas cylinders, firearms, ammunition, or toxic materials

d. perishable goods, plants, or animals.

8.2 If any such items are transported without the Companys knowledge, the Company accepts no liability for loss or damage and the Customer will indemnify the Company against any claims or penalties arising from the presence of such items.

9. Waste and Rubbish Removal

9.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier unless explicitly stated and reserves the right to decline the removal of any waste or rubbish.

9.2 Where the Company agrees to remove waste, unwanted items, or rubbish, the Customer confirms that they have the right to dispose of such items and that they do not contain hazardous or regulated waste.

9.3 The Customer must clearly separate waste or items for disposal from items to be moved, and must provide accurate instructions. The Company will not be liable for the accidental disposal of Goods where items have not been clearly segregated or labelled.

9.4 Any additional fees incurred for lawful disposal of waste, including local authority fees or charges at authorised facilities, may be charged to the Customer.

10. Liability for Loss or Damage

10.1 The Company will exercise reasonable care and skill in handling and transporting the Goods. However, liability is limited as set out in this clause.

10.2 The Company will not be liable for loss or damage to Goods arising from:

a. inadequate or improper packing by the Customer

b. the inherent nature or defect of Goods

c. normal wear and tear, scratching, or minor cosmetic damage

d. dismantling or reassembly of furniture or equipment where this has been requested by the Customer

e. delays or changes in timing beyond the Companys reasonable control.

10.3 Any claim for loss or damage to Goods must be notified to the Company in writing as soon as reasonably practicable, and in any event no later than seven days after the Services have been completed. The Customer must provide reasonable evidence of the loss or damage.

10.4 The Companys total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement value up to a limit to be agreed or the Companys standard liability limit where applicable. The Customer is responsible for arranging any additional insurance cover if required.

10.5 The Company shall not be liable for any indirect or consequential loss, such as loss of profit, loss of business, loss of opportunity, or emotional distress, arising out of or in connection with the Services.

11. Delays and Waiting Time

11.1 The Company will use reasonable efforts to adhere to agreed arrival and completion times, but such times are estimates and are not guaranteed.

11.2 The Company is not liable for delays caused by traffic, road closures, parking difficulties, weather conditions, third parties, or other events beyond its control.

11.3 Where significant waiting time is incurred due to factors such as late key release, delayed access, or delays in payment, the Company may charge additional waiting time at its standard hourly rate or as otherwise agreed.

12. Insurance

12.1 The Company maintains public liability and, where applicable, goods in transit insurance in line with industry practice. Details of cover can be made available on request.

12.2 The Customer acknowledges that the Companys insurance may not cover certain high value, fragile, or excluded items, and that any cover may be subject to policy terms, conditions, and exclusions.

12.3 The Customer is strongly advised to arrange their own insurance for Goods, particularly for high value or fragile items, to ensure adequate protection during the move.

13. Access, Safety, and Property Damage

13.1 The Customer must ensure that access to the premises is safe and suitable for the Companys staff and vehicles. The Company may refuse to carry out work that it considers unsafe or where there is a risk to health and safety.

13.2 The Customer must inform the Company of any known risks, structural weaknesses, or restrictions at the property, including narrow staircases, low ceilings, weak floors, or sensitive surfaces.

13.3 While reasonable care will be taken, the Company is not responsible for damage to premises or property where this results from moving Goods in circumstances where access is restricted or where the Customer has instructed the Company to undertake actions against its advice.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible, preferably on the day of service, so that the Company has an opportunity to address the issue.

14.2 Any formal complaint should be submitted in writing to the Company with full details of the issue. The Company will investigate and respond within a reasonable timeframe.

15. Data Protection and Privacy

15.1 The Company will collect and use personal data provided by the Customer for the purposes of administering bookings, delivering services, processing payments, and managing its relationship with the Customer.

15.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to keep such data secure.

16. Termination

16.1 The Company may terminate the Contract or suspend the provision of Services immediately if the Customer:

a. fails to pay any sum when due

b. behaves in an abusive, threatening, or unsafe manner towards staff

c. requests the Company to undertake illegal or unsafe activities.

16.2 Termination of the Contract does not affect any rights or remedies which have accrued to either party prior to termination.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

18.2 The failure of the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.

18.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.

18.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.